🔄 Return & Refund Policy

At The High Life Market, your satisfaction is our priority. While we strive to deliver only the highest quality cannabis and vape products, we understand that issues may arise. Please review our return and refund policy carefully before making a purchase.

✅ Return Eligibility

To qualify for a return:

  • The item must be unopened, unused, and in its original packaging.

  • You must initiate the return request within 7 days of delivery.

  • Proof of purchase (order number or receipt) is required.

  • You must be 21 years or older to purchase and return any products.

⚠️ Opened, used, or tampered items are not eligible for return or refund, due to health and safety regulations.

🔁 How to Request a Return

To initiate a return, please follow these steps:

  1. Contact our support team at sales@thehighlifemarket.com within 7 days of receiving your order.

  2. Include the following:

    • Full name

    • Order number

    • Reason for return

    • Photos (if item is defective or incorrect)

  3. Our team will review your request and respond with return instructions within 1–2 business days.

📦 Shipping Your Return

  • You are responsible for return shipping costs unless the return is due to our error (wrong item, damaged/defective).

  • Returns must be shipped to the address provided in our return instructions.

  • We recommend using a trackable shipping method to ensure safe delivery back to our facility.

💵 Refunds

Once we receive and inspect your returned item:

  • We’ll notify you via email regarding approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within 5–10 business days.

  • Shipping fees (if applicable) are non-refundable.

❌ Non-Refundable Situations

We cannot accept returns or issue refunds in the following cases:

  • Items marked as “final sale” or “non-returnable”

  • Opened or used cannabis, vape, edible, or concentrate products

  • Returns requested after 7 days of delivery

  • Products damaged due to improper storage or misuse

🌍 International Returns

  • International customers are welcome to return eligible items but must cover all shipping and customs fees.

  • Customs rejections or seizure due to local laws are not refundable.

🔞 Please verify your country’s regulations before placing an order. We are not liable for returns caused by legal restrictions.

❓ Need Helpg

If you have questions about your order, refund status, or return process, please contact us:

📧 Email: sales@thehighlifemarket.com
📞 Phone: +1 (657) 751-3290
🕒 Support Hours: 24/7